Staying connected – 2
March 17th, 2009 | Published in Interactive Channel
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This starts to remind me a bit of the Rambo sequels… I had the previous “Stay connected” done a week ago when I was in Madrid, Spain. When I thought that I had it all covered, it turned out that it wasn’t completely true. Here’s the follow up.
Well, as I was saying to my peeps. It took me about 17 days to get connected in Bulgaria. After calling BTC 3 times and getting 5 engineers at my place on two days, I finally got the network going on. The guys from BTC were very polite, willing to help and totally customer oriented. It wouldn’t hurt to do some follow up after you think that customer’s problem was fixed, though.
I am sure that everyone of us has fields crying out loud for improvements. So BTC don’t take it personally. Just keep on providing good service and call for checkups from time to time!
